Web Tech Support -- MIDRANGE-L

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Title: Web Tech Support

Anybody had experience with online tech support for apps? Looks like what's out there is mostly email problem submission, FAQs, how to contact phone support, white papers and such. A few companies offer downloadable updates or let you search the same knowledgebase their phone support people use. Looks like IBM has the most sophisticated offering with Electronic Services for AS/400 (new last October, see http://www.as.ibm.com/asus/mus49r1.html) but it's only for people with maintenance or support line contracts.

Just curious whether anyone's tried using online support of any kind, especially this new one from IBM, and what it was like.

Pam Jones
Industry Editor
NEWS/400
615-391-5415
pjones@as400network.com

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