Re: Software Vendors

["End of the Trail" <endofthetrail@xxxxxxxxxxx>]

Debbie:

Please talk to Larry!  ads@advanceddatasystems.com   Check out his package.
(MAGICS II)  http://www.advanceddatasystems.com/


-----Original Message-----
From: Don <dr2@cssas400.com>
To: Debbie Panco <dpanco43@ix.netcom.com>
Cc: MIDRANGE <MIDRANGE-L@midrange.com>
Date: Monday, November 29, 1999 1:09 PM
Subject: Re: Software Vendors


>
>
>Debbie,
>
>Sounds like good reason to not use that vendor to me...
>
>Also, I'ld like a pvt email as to who this vendor is and what package
>you're testing..:)   Let me guess, they're a business partner?? :)
>
>Don in DC
>
>On Mon, 29 Nov 1999, Debbie Panco wrote:
>
>> I have a question that has been plaguing me.  Say you have a software
vendor
>> who sells
>> you a package and you have so many days to test the software that you
>> received.  During
>> your test period you find some problems, bring it to the vendor's
attention
>> and they
>> get you the fixes.  Now, say that the test period has expired and during
>> some further
>> testing, you come across some other problem that was obviously resident
in
>> the original
>> code. You bring it to your attention, but they now tell you that if you
want
>> the problem
>> fixed, you will have to pay them to fix it because time spent now comes
>> under consulting
>> fees which are billable to you.  Now, this may be the way it is per the
>> contract and it
>> may be all legal and such.  But, from an ethical point of view, I have a
>> problem with this.
>> My thought is that regardless of how much time goes by, a vendor should
be
>> financially
>> responsible for correcting programming or other technical problems that
are
>> found within
>> their product.  I feel that their position should be: "Thanks, for
finding
>> that error for us
>> and we will get right on coming up with a fix for it.".  But the
attitudes
>> that we have
>> come across seem to be, "Well, you bought it as is and if you want it
fixed
>> you will have to
>> pay us our current consulting fees to fix it.".  Is it just me or does
>> anyone else see
>> anything wrong with this logic?  Am I outdated in my thinking?
>>
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>
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