Debbie:

Please talk to Larry!  ads@advanceddatasystems.com   Check out his package.
(MAGICS II)  http://www.advanceddatasystems.com/


-----Original Message-----
From: Don <dr2@cssas400.com>
To: Debbie Panco <dpanco43@ix.netcom.com>
Cc: MIDRANGE <MIDRANGE-L@midrange.com>
Date: Monday, November 29, 1999 1:09 PM
Subject: Re: Software Vendors


>
>
>Debbie,
>
>Sounds like good reason to not use that vendor to me...
>
>Also, I'ld like a pvt email as to who this vendor is and what package
>you're testing..:)   Let me guess, they're a business partner?? :)
>
>Don in DC
>
>On Mon, 29 Nov 1999, Debbie Panco wrote:
>
>> I have a question that has been plaguing me.  Say you have a software
vendor
>> who sells
>> you a package and you have so many days to test the software that you
>> received.  During
>> your test period you find some problems, bring it to the vendor's
attention
>> and they
>> get you the fixes.  Now, say that the test period has expired and during
>> some further
>> testing, you come across some other problem that was obviously resident
in
>> the original
>> code. You bring it to your attention, but they now tell you that if you
want
>> the problem
>> fixed, you will have to pay them to fix it because time spent now comes
>> under consulting
>> fees which are billable to you.  Now, this may be the way it is per the
>> contract and it
>> may be all legal and such.  But, from an ethical point of view, I have a
>> problem with this.
>> My thought is that regardless of how much time goes by, a vendor should
be
>> financially
>> responsible for correcting programming or other technical problems that
are
>> found within
>> their product.  I feel that their position should be: "Thanks, for
finding
>> that error for us
>> and we will get right on coming up with a fix for it.".  But the
attitudes
>> that we have
>> come across seem to be, "Well, you bought it as is and if you want it
fixed
>> you will have to
>> pay us our current consulting fees to fix it.".  Is it just me or does
>> anyone else see
>> anything wrong with this logic?  Am I outdated in my thinking?
>>
>> +---
>> | This is the Midrange System Mailing List!
>> | To submit a new message, send your mail to MIDRANGE-L@midrange.com.
>> | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
>> | To unsubscribe from this list send email to
MIDRANGE-L-UNSUB@midrange.com.
>> | Questions should be directed to the list owner/operator:
david@midrange.com
>> +---
>>
>
>+---
>| This is the Midrange System Mailing List!
>| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
>| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
>| To unsubscribe from this list send email to
MIDRANGE-L-UNSUB@midrange.com.
>| Questions should be directed to the list owner/operator:
david@midrange.com
>+---

+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to MIDRANGE-L@midrange.com.
| To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com.
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---

This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2019 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available here. If you have questions about this, please contact [javascript protected email address].