• Subject: Re: Software Vendors
  • From: Jim Langston <jlangston@xxxxxxxxxxxxxxxx>
  • Date: Mon, 29 Nov 1999 15:51:07 -0800
  • Organization: Conex Global Logistics Services, Inc.

If you will fix bugs free, then you are the exception, rather
than the rule.  ETC, the people who made our time card
are also the exception, which is why I will use them no matter
what.  They fix their bugs without charge or hassle.

The point is, Hwa, not the honest vendors like you who
recognize a bug for what it is and fix it without charge, but the
vendors who insist on charging for bug fixes.  You will have to
agree, I think, that this is the rule rather than the exception.

Regards,

Jim Langston

HwaRangRon@aol.com wrote:

> >>Think about it, it pays for software providers to have bugs in their code.  
>If there are no bugs then you don't have to pay to get them fixed.>>
>
> This is as rediculous a statement as saying consultants intentionally put 
>bugs in their code for job security! Speaking as a software vendor, I can tell 
>you we loose money on any bug found in our software. We have to fix them for 
>free, cause that is the right thing to do.
>
> I think you're completely off base with this one Jim. Don't paint all 
>software vendors with the same brush.
>
> Ron
>
> If you have buggy software, the word gets out and you don't get the sales. 
>Most sales come from word of mouth advertising from existing customers. You 
>don't get that if they're unhappy with bugs in their software.

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