• Subject: Re: Client Access 57xx-XW1 not found on media msg
  • From: "Ken Sims at SWS Nevada" <ken.sws@xxxxxxxxx>
  • Date: Tue, 9 Nov 1999 09:16:15 -0800

Hi Scott -

>Date: Mon, 8 Nov 1999 15:19:24 -0600
>From: Scott.Lindstrom@zenith.com
>Subject: Client Access 57xx-XW1 not found on media msg
>We have both Client Access families - XY1 and XW1.  While running the Prepare
>for Install steps for the upgrade from V3R7 to V4R3, the XW1 product comes up
>with msg CPD3DAD 'not found on media'.  The products *within* this family XD1
>(95 & NT) and XK1 (Win 3.1) show up on the screen as expected, but not XW1
>This is in contrast to the XY1 family - the products within the family *and* 
>XY1 product all show up.
>In speaking to the support center, they said this shouldn't be a problem as 
>as the XW1 product actually is on the installation media.  They also stated if
>the product didn't upgrade, I could then just do a option 11 of the LICPGM menu
>to force the install.
>I used WRKOPTVOL to display the contents of the CD ROM's and found directory
>/Q5769XW1 (and subdirectories underneath it).  So it appears I actually do have
>the product.  (XW1 also appears on the media report).
>Has anyone else seen this problem?  We really need the upgrade to go smooth 
>weekend, and I didn't sense the usual confidence in the voice of the person at
>the support center.

We upgraded from V3R7 to V4R3 this past weekend.  Our situation was even
wierder.  Not only did we get the message that XW1 was not on the media, but
we also could not find it via WRKOPTVOL!  The person doing the install had
another set of CDs that did show XW1, so we figured we'd install XW1 separately
from those CDs after the main install.  We don't need XY1, so we started the
install, neither XW1 nor XY1 were flagged to install.  The CDs showed having
XY1, but not XW1.

When the install was done, not only was XY1 installed (though we told it not 
but XW1 had also installed!!!!

So my advice is don't worry about it, particularly since XW1 does show on your

Southern Wine and Spirits of Nevada, Inc.

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