RE: Hershey's

[Alan Campin <Alan.Campin@xxxxxxxxxxxxx>]

My universal experience.

I once was required to spend 3 months documenting an entire system. Finished
it all. Put it in a binder like they use in auto parts store and put it next
to the computer. Then every single day the user that was so hot to have it
done would come to me and ask me how something worked and I would say, "Did
you check the documentation" and everyday I would he would say, "Never mind
that, just tell me what I want to know". Finally just started to tell him to
check the documentation and he grabbed me one day and demanded I tell him.
We almost got into a fist fight. So much for documentation.

-----Original Message-----
From: Jim Langston [mailto:jlangston@conexfreight.com]
Sent: Tuesday, November 02, 1999 5:43 PM
To: 'MIDRANGE-L@midrange.com'
Subject: Hershey's



SOME people don't read the manual?  In my experience, 99.44% of the
people
don't read the manual.

I had a manager keep asking me questions on a system.  I got together
all the
documentation on it, put it in a nice binder, and gave it to her.  She
still asked
me questions that I knew were in the docs I gave her (and the docs
weren't
even that thick).  I asked her if she read the docs I gave her, she
hadn't gotten
around to it.  6 months later she still hadn't gotten around to it, nor
anyone in
her department who I showed all of them where the docs were.

A computer guru in the real world is the person who reads the docs.

Regards,

Jim Langston


> <SNIP>

> Problems can arise from many factors such as:  sales says something
like "The
> AS/400 runs itself, you don't need IS people!"; the consultants are
put on a job
> with little or no training on a product or sometimes the platform;
failure of
> users to get behind an implementation; and I also believe that some
people don't
> read the manual.

<SNIP>



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