• Subject: Hershey's
  • From: Jim Langston <jlangston@xxxxxxxxxxxxxxxx>
  • Date: Tue, 02 Nov 1999 16:42:51 -0800
  • Organization: Conex Global Logistics Services, Inc.


SOME people don't read the manual?  In my experience, 99.44% of the
people
don't read the manual.

I had a manager keep asking me questions on a system.  I got together
all the
documentation on it, put it in a nice binder, and gave it to her.  She
still asked
me questions that I knew were in the docs I gave her (and the docs
weren't
even that thick).  I asked her if she read the docs I gave her, she
hadn't gotten
around to it.  6 months later she still hadn't gotten around to it, nor
anyone in
her department who I showed all of them where the docs were.

A computer guru in the real world is the person who reads the docs.

Regards,

Jim Langston


> <SNIP>

> Problems can arise from many factors such as:  sales says something
like "The
> AS/400 runs itself, you don't need IS people!"; the consultants are
put on a job
> with little or no training on a product or sometimes the platform;
failure of
> users to get behind an implementation; and I also believe that some
people don't
> read the manual.

<SNIP>



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