RE: help on y2k

        Actually I had great confidence in the box performing up to the Y2K
test but the VP wanted an actual test done.  Soooo an actual test is what he
got.  I wouldn't have lost any sleep on New Year's eve worrying about the
box being able to handle Y2K.  You are right about IBM usually giving the
support...but this is the second time on a weekend that we have gotten the
wrong answer.  We talked to the line manager this morning and they decided
not to charge us, personally we had rather gotten the expertise  and paid
the bill.  We were polite, a little grouchy from lack of sleep.  And we did
keep calling back.  The line manager told us this morning that the calls
were being routed incorrectly and that is why it took forever on the call
back Monday.

        -----Original Message-----
        From:   Chuck Lewis [SMTP:clewis@iquest.net]
        Sent:   Wednesday, September 08, 1999 5:38 AM
        To:     MIDRANGE-L@midrange.com
        Subject:        Re: help on y2k

        Debbie !

        Thanks for the update - I was meaning to e-mail you and see how
things turned
        out.
        And sorry ti hear about the Support Line problem. I've used them for
some
        INCREDIBLY intense situations (ONE that would BLOW everyone's mind -
except Al
        who already knows... <BG>) and they have always been very helpful IF
you get the
        right person. I have seen the hit and miss on reasonable response
time but I keep
        calling back... I'm always patient and polite but, GET me someone to
talk to !!!
        :-)

        So, everything OK now ? Test turn yield what you wanted ?

        Chuck

        Debbie Helms wrote:

        > I want to thank anyone and everyone that helped me with my y2k
fiasco this
        > weekend.  I wrote:
        > I am presently reloading a 320, the system control panel shows an
SRC code
        > of C9002950.  The last message displayed on the console says
"initializing
        > data base files in library QSYS".   The processor lights are
flickering
        > every minute or so....This system has been this way for the last
12 hours.
        > IBM says that they don't know how long it will take but it could
take a long
        > time - 12 hours plus is not unusual according to them.   I
personally think
        > 12 hours is a long time and am very concerned.  Does anyone out
there have a
        > clue???????????
        >
        > I have to tell you how disappointed I am in "the big blue".  I
have never
        > experienced such poor response and support on the support line.
We did
        > finally IPL the box after waiting 24 hours for the system (and I
mean
        > system) to load because the support line said that that was "NOT
        > UNREASONABLE".  They gave us some story about multiplying the
number of
        > products by 30 and adding additional time for SS1 & 999.  We
finally got a
        > guy name Matt that told us he had never heard of a load taking
that long.
        > Matt said the system should have errored out. He suggested we IPL
which we
        > did and loaded the system in about 2 hours.  We called IBM for
support on
        > Monday morning (I realize it was a holiday) and it took them from
8:30 till
        > 12:10 to return the call.  By the time they called us back we had
already
        > figured out the problem (because we could not wait).  For this
they want to
        > charge us $283.00 an hour.   I certainly got my eyes opened this
weekend.
        >
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