Re: help on y2k

Debbie !

Thanks for the update - I was meaning to e-mail you and see how things turned
out.
And sorry ti hear about the Support Line problem. I've used them for some
INCREDIBLY intense situations (ONE that would BLOW everyone's mind - except Al
who already knows... <BG>) and they have always been very helpful IF you get the
right person. I have seen the hit and miss on reasonable response time but I 
keep
calling back... I'm always patient and polite but, GET me someone to talk to !!!
:-)

So, everything OK now ? Test turn yield what you wanted ?

Chuck

Debbie Helms wrote:

> I want to thank anyone and everyone that helped me with my y2k fiasco this
> weekend.  I wrote:
> I am presently reloading a 320, the system control panel shows an SRC code
> of C9002950.  The last message displayed on the console says "initializing
> data base files in library QSYS".   The processor lights are flickering
> every minute or so....This system has been this way for the last 12 hours.
> IBM says that they don't know how long it will take but it could take a long
> time - 12 hours plus is not unusual according to them.   I personally think
> 12 hours is a long time and am very concerned.  Does anyone out there have a
> clue???????????
>
> I have to tell you how disappointed I am in "the big blue".  I have never
> experienced such poor response and support on the support line.  We did
> finally IPL the box after waiting 24 hours for the system (and I mean
> system) to load because the support line said that that was "NOT
> UNREASONABLE".  They gave us some story about multiplying the number of
> products by 30 and adding additional time for SS1 & 999.  We finally got a
> guy name Matt that told us he had never heard of a load taking that long.
> Matt said the system should have errored out. He suggested we IPL which we
> did and loaded the system in about 2 hours.  We called IBM for support on
> Monday morning (I realize it was a holiday) and it took them from 8:30 till
> 12:10 to return the call.  By the time they called us back we had already
> figured out the problem (because we could not wait).  For this they want to
> charge us $283.00 an hour.   I certainly got my eyes opened this weekend.
>
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