Re: Dialing software

[eric.delong@xxxxxxxxxxxxxxxxx]

     Joanie,
     
     It appears to me that this manager is requesting "telephony" 
     application. IBM does have a product which allows the AS400 
     (including greenscreen apps) to interface with PBX phone system, 
     though this seems like an expensive (and troublesome) solution with 
     limited usefulness. How many users really need this capability? I'd 
     guess not too many. 
     
     IBMs product requires dedicated PC (running NT I think) to be 
     attached to your phone switches. TAPI allows your applications to 
     rout incoming/outgoing calls, preload customer support screens with 
     the appropriate information before taking the call, etc. It's 
     really most useful in "call center" environments where an operator 
     spends a great deal of time making or taking calls.
     
     I think this guy just needs to get better organized, but if he 
     insists on "something", a PC based telephony app might get him off 
     your back. 
     
     jmho
     eric.delong@pmsi-services.com  


______________________________ Reply Separator _________________________________
Subject: Dialing software 
Author:  <MIDRANGE-L@midrange.com > at INET_WACO
Date:    7/14/99 10:15 PM


We have various AS/400 applications that contain files with vendor 
information. In this file there is a place for us to enter phone 
number. 

I have a manager that seems to believe he can save a TON of time 
if he was able to "click" on the "area" that had this phone number 
and his phone (not his pc) would dial this number.

He wants this functionality available to the dumb terminals as well.  

I'd prefer not to spend alot of time investigating this, so I wondered 
if anyone uses, has heard or feels this is totally absurd !  

We loaded "Act" on his PC, and I've not had a chance to see if this 
product will dial his phone for him.......   I have a few other things 
(including Y2k) to worry about. 

Thanks for your help !!  

Joanie Clark 
Joint Township Hospital 
St. Marys, OH  
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