Re: Anzac servicing problem

[Wayne Capwell <wayne@xxxxxxxxxxxxxx>]

Had similar problems with an Anzac printer in NYC.  I finally replaced
the unit and never considered getting another.
Wayne

Jeff Crosby wrote:
> 
> Is there anyone out there besides us that is having monumental problems
> servicing Anzac printers?  We have 5 Anzac printers.  When they work
> properly they are fabulous, but service has become absolutely
> horrendous.
> 
> Our current service call has been open for 3 weeks as of tomorrow.  I
> have the email address, home phone number, and cell phone number of the
> Anzac president, Richard Hamilton Gibbs.  I involved him from the get-go
> on this service call because prior service has gotten so terrible.
> 
> Even though the president has been involved since day 1, that hasn't
> done a thing for getting the printer working.  Not sending parts,
> sending parts for the wrong printer, sending the wrong parts for the
> correct printer, not sending a tech, sending the wrong tech,
> diversionary tactics, you name it, it's happened.
> 
> The service provider they are using for our area (Ft. Wayne) is out of
> Indianapolis.  I think it's "Data Products" but don't quote me on that.
> Usually it's a Genicom rep that shows up.
> 
> Man, is the service bad.
> 
> Long time Newslink subscribers may remember once upon a time, 8-10 years
> ago,  I posted a similar post to this one in answer to someone's
> question about printers.  That post of mine also lambasted Anzac for
> terrible service while praising their printers.  News/400 printed it in
> the magazine that month in Newslink Offline for all the world to see.
> The Anzac president at that time, Leonard Fitzgibbons, saw it and blew a
> gasket.  He changed service providers to, I think, HP (interestingly, it
> _had_ been Genicom reps showing up prior to the switch).  Some time
> after that IBM had the business for a while.  When IBM and/or HP were
> doing it, everything was fine.  As soon as Anzac switched to this
> company, service went into the toilet.
> 
> --
> -Jeff
> 
> jlcrosby@fwi.com
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