Anzac servicing problem

[Jeff Crosby <jlcrosby@xxxxxxx>]

Is there anyone out there besides us that is having monumental problems
servicing Anzac printers?  We have 5 Anzac printers.  When they work
properly they are fabulous, but service has become absolutely
horrendous.

Our current service call has been open for 3 weeks as of tomorrow.  I
have the email address, home phone number, and cell phone number of the
Anzac president, Richard Hamilton Gibbs.  I involved him from the get-go
on this service call because prior service has gotten so terrible.

Even though the president has been involved since day 1, that hasn't
done a thing for getting the printer working.  Not sending parts,
sending parts for the wrong printer, sending the wrong parts for the
correct printer, not sending a tech, sending the wrong tech,
diversionary tactics, you name it, it's happened.

The service provider they are using for our area (Ft. Wayne) is out of
Indianapolis.  I think it's "Data Products" but don't quote me on that. 
Usually it's a Genicom rep that shows up.

Man, is the service bad.

Long time Newslink subscribers may remember once upon a time, 8-10 years
ago,  I posted a similar post to this one in answer to someone's
question about printers.  That post of mine also lambasted Anzac for
terrible service while praising their printers.  News/400 printed it in
the magazine that month in Newslink Offline for all the world to see. 
The Anzac president at that time, Leonard Fitzgibbons, saw it and blew a
gasket.  He changed service providers to, I think, HP (interestingly, it
_had_ been Genicom reps showing up prior to the switch).  Some time
after that IBM had the business for a while.  When IBM and/or HP were
doing it, everything was fine.  As soon as Anzac switched to this
company, service went into the toilet.

-- 
-Jeff

jlcrosby@fwi.com
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