Re: IBM Ordering Pain

Yes but you will PAY to upgrade 20 licenses if you accept the default
configuration.  
-- 
Richard Rosenbluth
Rose Information Management Co.
mailto:rose400@pacbell.net
-------------------------------
Pytel, Alexei wrote:
> 
> Jeff,
> 
> When UPGRADING existing CA licenses you need not split them - you
> automatically get equal number of new licenses.
> For example, if you have 10 CA family licenses, after upgrade you will
> have 10 XW1 family licenses PLUS 10 XY1 family licenses.
> IBM reps SHOULD know this.
> 
>                 Best regards,
> 
>                   Alexei Pytel
> 
>         -----Original Message-----
>         From:   Jeff Crosby [SMTP:jlcrosby@fwi.com]
>         Sent:   Wednesday, May 13, 1998 3:56 PM
>         To:     Midrange List Server (David Gibbs)
>         Subject:        IBM Ordering Pain
> 
>         Sheesh, what a pain it is to order something from IBM these
> days.
> 
>         As you probably know, IBM repackaged Client Access a few months
> ago.
>         IBM customers were to be notified about ordering the new
> packaging.
>         Client Access is now split into the Client Access for Windows
> Family
>         (xxxx-XW1) and the Client Access Family (xxxx-XY1).  When
> ordering, you
>         need to decide how to split up your available licenses between
> the 2
>         products.
> 
>         Well, I hadn't received any notification from IBM, so I scoured
> the web
>         site.  To order, contact your IBM rep or Business Partner.  I
> called my
>         IBM rep, who was out making calls, and "pressed 0 and the # key
> to be
>         connected to the IBM Customer Service Center."  The IBM Customer
> Service
>         Center had no clue what Client Access was.  I spent 15 minutes
> talking
>         to 3 different people and got absolutely nowhere.  And I mean
> nowhere.
> 
>         So I left my IBM rep a VMM.  He left me a VMM this AM with the
> IBM
>         Direct phone number.  So I called IBM Direct.
> 
>         The person there took all the information, thanked me, and was
> ready to
>         hang up when I said wait a minute.  Don't I have to tell you how
> I want
>         my 30 licenses divided up between the 2 new repackaged clients?
> IBM
>         Direct knew nothing about that.  They had to get the AS/400 area
> on the
>         phone to believe me.  This call took 15 minutes and now it will
> be 3-4
>         _weeks_ until I get it.  Unless I want to pay extra, of course.
> :(
> 
>         It's getting tough to order something from IBM.
> 
>         --
>         -Jeff
> 
>         jlcrosby@fwi.com
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