RE: IBM Ordering Pain

["Pytel, Alexei" <pytela1@xxxxxxxxxxxxxxxx>]

Jeff,

When UPGRADING existing CA licenses you need not split them - you
automatically get equal number of new licenses.
For example, if you have 10 CA family licenses, after upgrade you will
have 10 XW1 family licenses PLUS 10 XY1 family licenses.
IBM reps SHOULD know this.


                Best regards,
                         
                  Alexei Pytel




        -----Original Message-----
        From:   Jeff Crosby [SMTP:jlcrosby@fwi.com]
        Sent:   Wednesday, May 13, 1998 3:56 PM
        To:     Midrange List Server (David Gibbs)
        Subject:        IBM Ordering Pain

        Sheesh, what a pain it is to order something from IBM these
days.

        As you probably know, IBM repackaged Client Access a few months
ago. 
        IBM customers were to be notified about ordering the new
packaging. 
        Client Access is now split into the Client Access for Windows
Family
        (xxxx-XW1) and the Client Access Family (xxxx-XY1).  When
ordering, you
        need to decide how to split up your available licenses between
the 2
        products.

        Well, I hadn't received any notification from IBM, so I scoured
the web
        site.  To order, contact your IBM rep or Business Partner.  I
called my
        IBM rep, who was out making calls, and "pressed 0 and the # key
to be
        connected to the IBM Customer Service Center."  The IBM Customer
Service
        Center had no clue what Client Access was.  I spent 15 minutes
talking
        to 3 different people and got absolutely nowhere.  And I mean
nowhere.

        So I left my IBM rep a VMM.  He left me a VMM this AM with the
IBM
        Direct phone number.  So I called IBM Direct.

        The person there took all the information, thanked me, and was
ready to
        hang up when I said wait a minute.  Don't I have to tell you how
I want
        my 30 licenses divided up between the 2 new repackaged clients?
IBM
        Direct knew nothing about that.  They had to get the AS/400 area
on the
        phone to believe me.  This call took 15 minutes and now it will
be 3-4
        _weeks_ until I get it.  Unless I want to pay extra, of course.
:(

        It's getting tough to order something from IBM.

        -- 
        -Jeff

        jlcrosby@fwi.com
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