On Fri, 15 May 1998 mcrump@ballfoster.com wrote:

> in San Antonio occured.  Shortly after that I wrote a letter to Julie Furey
> complaining about the lack of 'image'.  She was very nice and open.  But
> she
> said one thing that really got me thinking.  She lamented how she could not
> understand why such a succesful machine with such satisfisfaction numbers
> seemed to get so little vocal support from it's customers.

Uh, I AM vocal...problem is nobody knows what the heck I'm talking about!

And JUST TRY to find a AS/400 at some of the BIG shows here in DC!  I did.
They're not there.

...for further vocal support, she needs to by a "vocal support contract",
contracts must be paid for in advance and are subject to change without
notice.  Further, items covered in contract may be diversified at some
future date, requiring additional contracts for each item to be covered...
:)  Since IBM does this to users all the time, they should be familier
with the process.... :)

(That was too good to resist.... :)

Perhaps someone needs to tell her that "silence is GOLDEN"....and that
there's GOLD in that silence....

>   Heck, I've even written Lou Gerstner to tell him what a
> good
> machine it is....
> 

Did you get a real response or one from someone way down the food chain?
:)

...off to put on the kettle...

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