RE: General AS/400 Question

[Vern Hamberg <hambergv@xxxxxxxxxxxxxx>]

At 05:46 PM 4/15/1998 -0500, you wrote:
>Well, let's hope it was an isolated incident.  I can be REAL pi**ed at
>customers myself sometimes, and yes you may need to let off steam, but
>you DON'T let that come through when you're on the phone with them.  You
>save it until you hang up and them you go kick the person at the next
>desk !    :-)

Or your dog, when you get home!   Me-ow!

I agree wholeheartedly--the way Laura was treated is reprehensible.

>I'll look forward to some kind of reply from help/systems then before
>solidifying my opinion.
>Although the only sort of reply I would expect would be "we traced the
>individual down and fired them".
>I know, there's bad apples everywhere, and if they've weeded them out
>that's fine.  You can have an excellent product, but if your support is
>poor, or even worse rude, then all I can say is there are plenty of
>companies asking for your business these days, and there's absolutely no
>need to deal with one that is rude to it's customers.  

Right on!

Vernon Hamberg
Systems Software Programmer
Old Republic National Title Insurance Company
400 Second Avenue South
Minneapolis, MN 55401
(612) 371-1111 x480


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