RE: General AS/400 Question

[Neil Palmer <npalmer@xxxxxxxxxxx>]

Well, let's hope it was an isolated incident.  I can be REAL pi**ed at
customers myself sometimes, and yes you may need to let off steam, but
you DON'T let that come through when you're on the phone with them.  You
save it until you hang up and them you go kick the person at the next
desk !    :-)


I'll look forward to some kind of reply from help/systems then before
solidifying my opinion.
Although the only sort of reply I would expect would be "we traced the
individual down and fired them".
I know, there's bad apples everywhere, and if they've weeded them out
that's fine.  You can have an excellent product, but if your support is
poor, or even worse rude, then all I can say is there are plenty of
companies asking for your business these days, and there's absolutely no
need to deal with one that is rude to it's customers.  



Neil Palmer                                AS/400~~~~~      
NxTrend Technology - Canada   ____________          ___  ~     
Thornhill, Ontario,  Canada   |OOOOOOOOOO| ________  o|__||=   
Phone: (905) 731-9000  x238   |__________|_|______|_|______)   
Cell.: (416) 565-1682  x238    oo      oo   oo  oo   OOOo=o\   
Fax:   (905) 731-9202       ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
mailto:NPalmer@NxTrend.com    AS/400  The Ultimate Business Server      
http://www.NxTrend.com

> -----Original Message-----
> From: Vern Hamberg [SMTP:hambergv@goldengate.net]
> Sent: Wednesday, April 15, 1998 4:36 PM
> To:   midrange-l@midrange.com
> Cc:   Neil Palmer
> Subject:      RE: General AS/400 Question
> 
> Neil
> 
> At 02:04 PM 4/14/1998 -0600, you wrote:
> >Hmmmm.  I mentioned help/systems in my reply also, and mentioned that
> I
> >had no direct experience with them.  
> >In light of your experiences, I will cease to recommend them.
> >
> >...Thanks
> 
> Ouch!!
> 
> I urge you not to speak too hastily pro or con here. The experiences,
> albeit regrettable, of one person must be weighed against that of the
> thousands of other customers of Help/Systems, including our company.
> 
> I feel this is a sufficiently public forum that this kind of statement
> is a
> bit reckless.
> 
> FYI, I'm a _former_ employee of Help/Systems (left in 1991. There is
> no way
> I would characterize anyone there as a 'hacker', but that depends on
> your
> own definition.
> 
> I forwarded Laura Ausel's to Janet Dryer, Sales Manager (or
> something), and
> I hope it'll get to their President, Richard Jacobson.
> 
> In all my experiences with Help Systems, the behavior Laura Ausel
> described
> is totally atypical.
> 
> Cheers
> 
> Vernon Hamberg
> Systems Software Programmer
> Old Republic National Title Insurance Company
> 400 Second Avenue South
> Minneapolis, MN 55401
> (612) 371-1111 x480
> 
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