RE: EMC DASD (wasCISC to RISC conversion of data)

Wasn't that a monitoring tool?

Eric Kempter
Director of MIS
Commair Mechanical Services

-----Original Message-----
From:   Don [SMTP:dr2@access.digex.net]
Sent:   Wednesday, April 08, 1998 4:56 PM
To:     David Gibbs
Cc:     MIDRANGE-L@midrange.com
Subject:        RE: EMC DASD (wasCISC to RISC conversion of data)


Dave,

Weren't they the ones that needed a PC attached to their DASD to make it
work????   THAT's what scared me!


--------------------------------------------------

On Wed, 8 Apr 1998, David Gibbs wrote:

> I can't speak to other OEM disk vendor's offerings... but I know for a fact
> that EMC's DASD offerings were completely sub-standard... and their support
> came in a poor second (ref my previous post about CISC->RISC upgrades).
> 
> Luckily, they left the midrange market... although DecisionData's support
> wasn't much better.
> 
> david
> 
> At 11:58 PM 4/7/98 , Neil Palmer wrote:
> >I was called one evening by an IBM rep looking for assistance for a
> >customer who was down (around Xmas and IBM was short of resources).
> >Customer had a F60 with some EMC DASD.  One had failed.  After about 6
> >hours and several phone calls a service rep had finally shown up with 3
> >spare disks.  None of them worked, so he said they didn't have any more
> >in stock (this was Toronto - the biggest city in Canada, and they didn't
> >have any more disk in stock ??), and said he would try to get another
> >within a couple of days, AND LEFT THE CUSTOMER WITH A NON-USABLE SYSTEM
> >!!
> >
> >(I went in, removed the offending disk unit from the ASP - after doing a
> >re-IPL to DST again as he had left the system with the rest of the EMC
> >array not reporting in - and started them on a reload which was
> >completed by 9am the next morning).
> >
> >So, IMHO, the reason 3rd party disk is cheaper, is because IT'S NO
> >BLOODY GOOD !!!!
> >(And - also IMHO - neither is their support).
> >
> >You're taping the birth/first steps/first baseball game of your only
> >child with your Camcorder.
> >Do you buy Acme or Brand-X tape from some flea market stand because it's
> >a couple of dollars cheaper than a top quality name brand professional
> >grade tape ?    
> >
> >NO !
> >
> >You don't risk something like that by using a cheap magnetic tape, just
> >like you don't risk your company's business by trying to save a few
> >bucks on magnetic disk.
> >
> >
> >OK - I'm done ranting now - say goodnight Gracie !
> >
> >:-)
> >
> >
> >Neil Palmer                                AS/400~~~~~      
> >NxTrend Technology - Canada   ____________          ___  ~     
> >Thornhill, Ontario,  Canada   |OOOOOOOOOO| ________  o|__||=   
> >Phone: (905) 731-9000  x238   |__________|_|______|_|______)   
> >Cell.: (416) 565-1682  x238    oo      oo   oo  oo   OOOo=o\   
> >Fax:   (905) 731-9202       ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
> >mailto:NPalmer@NxTrend.com    AS/400  The Ultimate Business Server      
> >http://www.NxTrend.com
> >
> >> -----Original Message-----
> >> From:      David Gibbs [SMTP:david@midrange.com]
> >> Sent:      Tuesday, April 07, 1998 10:27 PM
> >> To:        MIDRANGE-L@midrange.com
> >> Subject:   RE: CISC to RISC conversion of data
> >> 
> >> 
> >> [
> >> << snip>>
> >> 
> >> Caveat: We were running with OEM disks that were EXTREEEMLY unstable.
> >> In
> >> fact, two of the HDA assemblies was INCOMPATIBLE with the 620 (EMC
> >> should
> >> have known about that... we did ask them).
> >> 
> >> I'm not blaming IBM for the problem... they sure went to bat for us
> >> (even
> >> after it was determined the problem was with OEM hardware) ... we had
> >> 2
> >> CE's onsite almost 24 hours/day for a week ... plus level 2 support on
> >> the
> >> horn at all hours.  I place the blame for the problem SQUARELY on
> >> EMC's
> >> shoulders... they had incompatible hardware and should have told us
> >> about it.
> >> 
> >> 
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> > 
> --
> | Internet: david@midrange.com
> | WWW:      http://www.midrange.com/david
> |
> | ... A man can move mountains, a world can be turned,
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> |
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