Re: IBM Supportline Woes!

[DAsmussen <DAsmussen@xxxxxxx>]

Dave,

In a message dated 98-03-30 19:06:34 EST, you write:

> >I think that they must
>  >be using their own old versions of either MAPICS or DMAS to track A/R...
>  
>  Although I'm no lover of MAPICS A/R (been a victim for 17 years now), even
>  it couldn't screw up as bad as IBM's billing system does.  They've been
>  running it on mainframes for more than 30 years, probably mostly the same
>  code (at least the same logic, it always makes the same mistakes).

Well, I was referring to when IBM actually owned it, after the /400 first came
out, and before Marcam bought MAPICS and CTG bought DMAS.  I agree with Laura
in that they only work with the information provided by other divisions.
Where this information actually _COMES FROM_, nobody seems to know.  You don't
hear anything for _MONTHS_, then you suddenly get a bill.  Go figure -- e-
business at its best, I guess...

Regards!

Dean Asmussen
Enterprise Systems Consulting, Inc.
Fuquay-Varina, NC  USA
E-Mail:  DAsmussen@aol.com

"I wish people who have trouble communicating would just shut up." -- Tom
Lehrer
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