Re: RAID failure (Was: RE: Cost of tape drives)

[qappdsn@xxxxxxx]

Neil Palmer wrote:

> If your controller failed, it should simple have been a case of
> replacing that and the system would have come back up.

<<snip>>

> I have seem a case where someone ordered a system with all the hardware
> for RAID-5, then no one activated it via DST.   :-(
>

Been there..done that...  I wish I had a buck for each time I had to instruct 
the
CE to replace the controller and NOT reformat the drive!  FWIW,( For what it's
worth)  just as an anecdotal testimony, in my personal experience, controller
failures have occurred more often than drives.  If you can get the person to not
super size the fries (I.E.: not work their script) you can retain the drive
data.  Sad but true. To R&R (remove and replace) is a quick and dirty way of
solving a maintenance call, it may not be to your best interests.  MAKE them at
least try a controller replacement first..hey what's to lose...it's a 2 hour
minimum on the service call! :)

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