Actual (serious) letter to IBM CE's on Mouse Balls

Hi,

This is an actual letter to IBM Field Engineers that went out to
all IBM Branch Offices. The person who wrote it was very serious.  This
just goes to show that sometimes IBM makes people work too hard, and lose
touch with  reality.

Al


>
>Abstract: Mouse Balls Available as FRU (Field Replacement Unit)
>
>"Mouse balls are now available as FRU. Therefore, if a mouse fails
>to operate or should it perform erratically, it may need a ball
>replacement. Because of the delicate nature of this procedure,
>replacement of mouse balls should only be attempted by properly
>trained personnel."
>
>"Before proceeding, determine the type of mouse balls by examining
>the underside of the mouse. Domestic balls will be larger and
>harder than foreign balls. Ball removal procedures differ
>depending upon manufacturer of the mouse. Foreign balls can be
>replaced using the pop-off method. Domestic balls are replaced
>using the twist-off method. Mouse balls are not usually static
>sensitive. However, excessive handling can result in sudden
>discharge. Upon completion of ball replacement, the mouse may be
>used immediately."
>
>"It is recommended that each replacer have a pair of spare balls
>for maintaining optimum customer satisfaction, and that any
>customer missing his balls should suspect local personnel of
>removing these necessary items"
>


Al Barsa, Jr.
Barsa Consulting, LLC
400 > 390

Phone:  914-251-9400
Fax:    914-251-9406

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