Re: IBM 4317 (NP17) Printers

["Rodney D. Patao" <rdp@xxxxxxxxxxxxxxx>]

> If you configured them as *IPDS with the IPDS SIMM, you need to reset
> some time-out values on the printer and on the config. On the CHGPSFCFG
> set the Release Timer to *SEC15.  And if you use ethernet, on the
> printer set the ethernet timeout to 30 seconds.  Again, I am assuming
> *IPDS on Ethernet LAN.  If you use TR or Twinax, call IBM's new printin
> divisions's tech support line at 1-800-358-6661 and punch in options 2
> and then 1.  These guys are very patient and try to make up for the
> shortcomings on the printer.  Eventually, somebody there will get you a
> solution. The most surprising thing is there is no charge (as opposed to
> "Support Line").
> 
> Now only I wish Decision One or some third party will start offering
> maintenance on these NP17,NP24 etc. (Bruce are you listening?)
> 
> Also, I wish I can call Blackhawk or Dataline or some similar vendor to
> get the toner cartridge!  

Dave:

Thanks a lot.  The support staff helped a lot.  They mentioned that the
stalling occurs after either a change of form or out of forms happens on
the printer.  Once that happens, the AS/400 completely loses communication
with the printer.  There suggestion is to make sure that the printer is put
in a off-line state before removing the paper tray.  We will see!

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