Re: IBM 4317 (NP17) Printers

[Dave Mahadevan <mahadevan@xxxxxxxx>]

Rod:

Rodney D. Patao wrote:
> 
> We have a couple of NP17's that are experiencing "Waiting to Print"
> syndromes.  The only way to get them printing again is to stop the writer
> and reboot the printer.  They are configured as 4028's AFP-Yes running on
> V3R6.  Is anyone experiencing the same probs?  Will upgrading to V3R7 and
> configuring them as 4317's help?

If you configured them as *IPDS with the IPDS SIMM, you need to reset
some time-out values on the printer and on the config. On the CHGPSFCFG
set the Release Timer to *SEC15.  And if you use ethernet, on the
printer set the ethernet timeout to 30 seconds.  Again, I am assuming
*IPDS on Ethernet LAN.  If you use TR or Twinax, call IBM's new printin
divisions's tech support line at 1-800-358-6661 and punch in options 2
and then 1.  These guys are very patient and try to make up for the
shortcomings on the printer.  Eventually, somebody there will get you a
solution. The most surprising thing is there is no charge (as opposed to
"Support Line").

Now only I wish Decision One or some third party will start offering
maintenance on these NP17,NP24 etc. (Bruce are you listening?)

Also, I wish I can call Blackhawk or Dataline or some similar vendor to
get the toner cartridge!  

-- 
Thank You.

Regards

Dave Mahadevan.. mailto:mahadevan@fuse.net
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