RE: Business Contingency Plan

At 07:15 AM 4/24/97 -0400, Joanie wrote (in part):

>...And as for the computer being no good without users signed on...... you must
>have never spent much time in operations.....  :-)     A day without users
>signed on, is a day without stupid user questions or problems !! I'd like to
>have more of them !!!  <wink> 


Hear, hear!  Although I managed to bypass operations as part of my career
path, my current job has me answering a -lot- of questions from users.  And
it's so peaceful and quiet after 5:30!  (:

As far as 'stupid' questions go ("My cup holder is broken"), our main
problem is lack of training.  There's never time to schedule a training
class for users; we'd rather spend time giving out little tidbits of
information as 'problems' show up.  *sigh*  One good class and we'd reduce
calls for MONTHS!  

--Paul E Musselman
PaulMmn@ix.netcom.com

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