RE: MATAGPAT strange behavior?

Only a week late responding...  I concur with all you've said, Walden (&
others); it makes good sense.  If going through the proper channels
encourages IBM'ers to respond publicly here, then going through the
"trouble" of opening an APAR is indeed a small price to pay.  Thanks to all
for setting me straight.

- Dan Bale
(I am *NOT* "Dale"
http://archive.midrange.com/midrange-l/200105/msg00281.html )
SAMSA, Inc.
989-790-0507
DBale@SAMSA.com <mailto:DBale@SAMSA.com>
  Quiquid latine dictum sit altum viditur.
  (Whatever is said in Latin seems profound.)

-----Original Message-----
From: mi400-admin@midrange.com [mailto:mi400-admin@midrange.com]On
Behalf Of Walden H. Leverich
Sent: Thursday, April 04, 2002 5:37 PM
To: 'mi400@midrange.com'
Subject: RE: [MI400] MATAGPAT strange behavior?


I have no problem with the need to enter the bug through the APAR process.
These guys[1] in Rochester watch this list out of the goodness of their
hearts, not because it's part of their job description. I'm very grateful
for the help they've provided but I don't expect them to raise these things
themselves.

The "owner" probably took a quick look at the code and said, "Yup, it's a
bug." A process that probably took 60 seconds of his time. On the other
hand, if he then had to open an APAR, describe the problem, enter it into
the bug tracking system, etc. he would have spent _much_ more time on this
issue. If these guys can provide quick "in and out" answers to our questions
they're likely to lurk here, but if they have to spend lots of time on
things that aren't in their schedule then we're likely to loose them.

Now, if it was somebody's job in Rochester to watch this list then I'd
agree... <G>

-Walden

[1] Editorial use of masculine pronoun, don't mean to offend.

PS. Hope this doesn't sound pissy, I'm just tired.


------------
Walden H Leverich III
President
Tech Software
(516) 627-3800 x11
(208) 692-3308 eFax
WaldenL@TechSoftInc.com
http://www.TechSoftInc.com

Quiquid latine dictum sit altum viditur.
(Whatever is said in Latin seems profound.)