Re: setsppfp bug

Ed,

Thank you very much for following up on this and I didn't mean to take you away
from your REAL job ! :-)

At the last place we worked we got Alert and it was very useful for stuff like
this ! I had sort of forgotten about that !

I'll try to keep an eye on the we site !

Thanks again and again a BIG thanks for all of us on getting a fix to this
password deal !

Chuck

edfishel@us.ibm.com wrote:

> >Have a question about getting these PTF's...
> >
> >I DON'T show that I have them (we are V4R1) and we have Service Director.
> I
> >understand you saying that these are hyper PTF's so is THAT why Service
> >Director's PTF program didn't send them to us ? And WOULDN'T that be a
> good
> >idea to have it do that ?
>
> Chuck,
>
> It took several telephone calls for me to find this. Service Directory has
> a new name, it is now called Service Agent.  It works by matching symptoms
> strings on a customers machine with the symptom strings of knows problems
> and then downloading the PTFs that fix those problems. It is also used to
> download a few other problems but it is not clear to me how the decision is
> made to include other fixes.  You are correct that in the past they have
> not included most hyper PTFs.  I suggest that they include all hyper PTFs
> but I do not know if that will ever happen.  I was told that there are two
> other ways to find about fixes.
>
> 1. There is a list of fixes at an AS/400 Technical Support web page at:
> http://www.as400service.ibm.com
>
> 2. There is an  AS/400 Alert Offering that has a monthly charge fee.  You
> can find out more from e-mail at  PTFNOT@VNET.IBM.COM or fax at
> 1-507-253-0424 or by writing to:
>
>      IBM Corporation
>      Attn. Bev Burak
>      3605 Highway 52 North
>      Department LAV 005-2
>      Rochester, Minnesota 55901-7899
>
> I am not trying to sell these, but felt they should be included in a
> complete answer.
>
> Ed Fishel
>
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