Hello all,
We have implemented a wireless scanner barcoding system for inventory
purposes. We have got it running smoothly for the most part, but have an
issue that I cannot resolve. Hopefully someone else has had this issue or
may know what could cause it.
The problem we are having is when we try to create an RM transaction on our
wireless scanners. There is a scenario when MAPICS goes to a certain
screen, and the scanner doesn't recognize the screen, b/c we have not told
the scanner what to do when it sees it. (Mainly b/c we don't know what
causes the screen to appear and never saw it while manually creating RM
transactions.) After MAPICS processes the RM transation, it wants to close
the batch. This is of course normal. Up to here we are fine. As it comes
to the screen that typically gives you the option to F23 to Supspend the
Batch, or F24 to Close the Batch, it knows to close the batch and run the
register. Every once in a while, when we get to this screen, it only gives
the option to F23 Suspend, and doesn't give the F24 to Close option. Here,
the scanner doesn't know what to do and "freezes". This only happens a few
times a week, so I know our programming is correct for the most part, b/c it
works the rest of the time.
My question is does anybody know why we are getting the screen that doesn't
allow us to F24 Close Batch. There were no errors in the batches in
question. There are no other types of transactions, only RM (Manufacturing
Receipts).
Any help would be greatly appreciated. Thanks so much.
Todd Ivy
TYMCO, Inc.
225 E. Industrial Blvd
Waco, Tx 76705
T:(254) 799-5546 Ext:389
F:(254) 799-2722
www.tymco.com <
http://www.tymco.com>
midrange.com
