Re: Current PTF Fixes

My little beef with Infor:
We opened an incident with Infor right after the new site opened and
after bouncing the problem back and forth with them for several days they
somewhat scolded us for not downloading the most current PTF - which had
just been released. Since they haven't been sending PTF notifications we
should just "automagically" know when they release a PTF?
There, I feel better now.
Brenda

------------------------------------------------------------
Brenda Trisko
Douglas Machine Inc.
Alexandria, MN




"Weston Wheat"
<wwheat@thermisto
r.com> To
Sent by: "MAPICS ERP System Discussion"
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midrange.com cc

Subject
07/30/2007 04:02 Re: [MAPICS-L] Current PTF Fixes
PM


Please respond to
MAPICS ERP System
Discussion
<mapics-l@midrang
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The whole XA support is in a state of disarray, as far as I am
concerned.
The other day I went to the "Infor No Wait Response" web page to
research
a problem on their Website and all I got was dead ends.
Who is redoing their site anyway????
And then today I call in to the support line to create a new incident
and
come to find out, my support ID number got changed.
What gives?
No big surprise that we haven't see any PTF notices.



-----Original Message-----
From: mapics-l-bounces+wwheat=thermistor.com@xxxxxxxxxxxx
[mailto:mapics-l-bounces+wwheat=thermistor.com@xxxxxxxxxxxx] On Behalf
Of Otto Meyn
Sent: Monday, July 30, 2007 1:38 PM
To: MAPICS-L SUBMIT
Subject: Re: [MAPICS-L] Current PTF Fixes



Has any received any notices regarding PTF fixes, I have heard nothing
since July 9th.

We were getting two notices per week.

The web site's last posting is July 9th also.

Very confused.





Otto "Skip" Meyn

MIS Manager

Morris Coupling Company

2240 W15th Street

Erie, Pa. 16505

814-452-3538 meyno@xxxxxxxxxxxxxxxxxx