Re: Using new support site

I have used the new system - it works very well.

I like the ability to upload attachments, I attached my screen
shot and it saved me from writing a novel describing the problem.

I received an email when my answer was posted, the answer was correct.

Ironically I was posting a problem that went unresolved under the old
system.







"Eric Wolf" <eric_a_wolf@xxxxxxxxxxx>
Sent by: mapics-l-bounces@xxxxxxxxxxxx
07/19/2007 11:52 AM
Please respond to
MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>


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Re: [MAPICS-L] Using new support site






Pete,
I tried leaving the first password blank and that worked. But when I went

to the second screen and keyed in the new password that I changed, it
keeps
telling me my password is incorrect.

I even have a different id and password at one client site and that does
not
work...Great way to support my clients...

Eric

----- Original Message -----
From: "Pete Olshavsky" <polshavsky@xxxxxxxxx>
To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>
Sent: Thursday, July 19, 2007 11:23 AM
Subject: Re: [MAPICS-L] Using new support site

Eric, This is a know bug. They are fixing for affiliates to make the
password the same for all accts we work at... Not sure about

independents

like yourself... I thought we had mine fixed. Still having a problem...

I

am working with John Navarre (I think that is how he spells his last

name.

Sorry John..)
Try leaving the password blank on the first screen. on 2nd scrren select

one of ids then key in password
hope this helps
Pete


----- Original Message ----
From: Eric Wolf <eric_a_wolf@xxxxxxxxxxx>
To: MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
Sent: Friday, July 20, 2007 2:11:16 PM
Subject: Re: [MAPICS-L] Using new support site


Got the new password but since I am a consultant, it freaks out since

the

same email address is used for all my clients.
It recognizes that I am using the same email address but does not seem

to

like it.

Have you tried calling the new number? You will get the "Operators are
currently taking other callers, please leave a message".

Eric

----- Original Message -----
From: "Chris Wyatt" <cwyatt@xxxxxxxxxxxxxxx>
To: "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>
Sent: Thursday, July 19, 2007 11:05 AM
Subject: Re: [MAPICS-L] Using new support site

I haven't had any problems. Other than it now takes me several extra
clicks to get to the search screen

You've received your new password?


Christopher Wyatt
Agility, Inc.
cwyatt@xxxxxxxxxxxxxxx
(440) 546-9290 x3008


-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Eric Wolf
Sent: Friday, July 20, 2007 2:00 PM
To: mapics
Subject: [MAPICS-L] Using new support site

Is anyone having problems accessing the "new and improved" Infor

Support

Web Site? I am trying to access the knowledge base and it keeps

sending

me to the screen "New Support Line now available" after I click on the
XA Solutions link.

Eric
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