Re: Using new support site

I had to go to the new website to get my new password. The email that was
sent to me with the new password says to go to the User Profile page to
change it. It took over 5 minutes to find the User Profile page, I think
I found it by accident. Then I could not find any place to change my
password. So, I clicked on the Customer Service Incident reporting button
to find out how to change my password. The website said that I could not
send in an Incident this way, that I was supposed to email in my request.
I went back to the email they sent me with the password and replied to
that email, asking how does anyone change their password. Hopefully they
can reply back soon

I liked the old website better!!!



Thanx,

Nick



Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct (320) 679-6683
Toll free (800) 388-2155 ext. 6683
Fax (320) 679-4516
nick_radich@xxxxxxxxxxxxxx



"Chris Wyatt" <cwyatt@xxxxxxxxxxxxxxx>
Sent by: mapics-l-bounces@xxxxxxxxxxxx
07/19/07 01:05 PM
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Re: [MAPICS-L] Using new support site






I haven't had any problems. Other than it now takes me several extra
clicks to get to the search screen

You've received your new password?


Christopher Wyatt
Agility, Inc.
cwyatt@xxxxxxxxxxxxxxx
(440) 546-9290 x3008


-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Eric Wolf
Sent: Friday, July 20, 2007 2:00 PM
To: mapics
Subject: [MAPICS-L] Using new support site

Is anyone having problems accessing the "new and improved" Infor Support
Web Site? I am trying to access the knowledge base and it keeps sending
me to the screen "New Support Line now available" after I click on the
XA Solutions link.

Eric