Re: Forcing Customer Order Entry Requirements

Eric,

We show the customer's part number in an Item Comment.   Our EDI system
is configured to automatically create an Item Comment containing the
customer's number so for EDI customers it happens without any extra
effort.

For manually entered orders, the person keying the order has to remember
to create the comment and sometimes they don't do that which causes an
unhappy customer.  We have customers who reject our invoices if it
doesn't have their part number.

Greg

-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Eric Wolf
Sent: Friday, December 30, 2005 12:13 PM
To: 'MAPICS ERP System Discussion'
Subject: [MAPICS-L] Forcing Customer Order Entry Requirements

To the list,

Does anyone have specific requirements that the customer is "demanding"
and
how do you enforce them?  For example, we have customers that require
that
the order be entered with their Customer Item number.  I know that the
panel
to enter these items is configured at the user level (not at the
customer
level where it should also be required), but the system still lets you
enter
in your item numbers instead of forcing the user to enter only the
customer
item number cross reference.

 

Besides trying to get the Customer Service Rep (Order Entry Clerk) to do
their job, has anyone come up with a way to handle this with a user
exit?  

 

Eric