Re: Special Customer Request

Shawn,

We have something somewhat similar we do here.  How we handle it is we
identify the item as a specific type (there are several ways of doing this,
item class, etc).  When the order is entered, each part number goes through
the user exits (UMBCOD1R for green screen entry, others for COM_Net or
CSM).  We look at each item to see if it requires special handling that we
don't want to count on the users to remember.

As a suggestion, when this item is encountered (maybe just for this
customer), do the following:

1.  Delete the original item from the order.
2.  Add the two new items to the order in it's place, priced accordingly.

As a much easier alternative, see if they would accept leaving the item
priced as it is, but auto-include comments showing the price breakdown.
That all depends on their internal accounting systems.  That's a cake
solution, and what I would recommend as a lot easier.  We had to do my
initial suggestion, but that was just us.

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA  15501




                                                                                
                                                              
                      "Shawn Thobe"                                             
                                                              
                      <ShawnT@fortrecoveryindu        To:       
<mapics-l@xxxxxxxxxxxx>                                                       
                      stries.com>                     cc:                       
                                                              
                      Sent by:                        Subject:  Special 
Customer Request                                                      
                      mapics-l-bounces@midrang                                  
                                                              
                      e.com                                                     
                                                              
                                                                                
                                                              
                                                                                
                                                              
                      03/03/2004 04:23 PM                                       
                                                              
                      Please respond to MAPICS                                  
                                                              
                      ERP System Discussion                                     
                                                              
                                                                                
                                                              




We produce a product (Product A) that has a powder coated finish.
Historically we have sold this to customers as Product A.  Recently, we
have been asked, by a new customer, to split out the costs for the base
product and the coating and show this as 2 separate charges on the
invoice.  We could create an item number for the coating but our concern
is how do we make sure this is included in the order processing without
an individual just simply remember to add "Coating Charge A" when they
enter Product A on an order.



I hope I've detailed this enough but if not please let me know.  Thanks





Shawn Thobe

Network Administrator

Fort Recovery Industries Inc.

419-375-4121



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