RE: Please take my little poll -- MAPICS-L

Sorry I didn't have a chance to review yesterday.

I'd vote no.  Let me explain.

COM is designed to enable orders to be automatically placed on hold (credit
and other reasons).  This feature already enables quotes to be entered by
sales.  It also allows conversion of quotes to orders when sales "wins" the
sales order.  This is exactly what you are asking for.

What complicates your particular situation is the fact that your accounting
department has chosen to ignore best business practices.  I'm uncertain what
possible rational they may have for demanding that the entire account is
"suspended" instead of using the system as it was designed.  By there
actions, they are forcing your team to come up with a "work around", a
custom solution or to get MAPICS to change their code to support this
unusual decision.

I'd suggest exploring the security standards that your company uses.  The
order hold options are no more or less secure than the account
suspend/active options. 

Let me know if this works out for you.

Kevin Fox
kdfox@xxxxxxxxxxxxx

-----Original Message-----
From: meyno [mailto:meyno@xxxxxxxxxxxxxxxxxx] 
Sent: Tuesday, February 10, 2004 7:01 AM
To: MAPICS-L SUBMIT
Subject: Please take my little poll

I submitted the following request, would this enhancement be of benefit to
any of me fellow MAPICS users. 

I would need a YES or NO so I can tabulate the results.  I will let you all
know what the results were.

I wanted a customer status code to allow entry QUOTES only, the sale
department always want to quote.  If our customers win there quote from
their customer, our customer may pay previously owed invoices.

Our accounting department does not want to put the customer on HOLD because
it may be released by mistake. so the accounting department suspends the
customer. 

the copy function from quote to order would also have to be modified by
MAPICS .

Thanks to ALL.  

This might be a way to show MAPICS that enhancements reach more customers
then they think.
-- Original Message ----- 
From: Mark Nadasdy 
To: meyno@xxxxxxxxxxxxxxxxxx 
Sent: Tuesday, February 10, 2004 8:57 AM
Subject: Enhancement Request 1364729 - Cust status code that restricts to
entry of quotes but not orders


Hello Otto,
 
The enhancement request for incident number 1364729 regarding the COM
application has been reviewed.   
 
Request:
Cust status code that restricts to entry of quotes but not orders
 
Application Primary Review:
While we understand the importance of this request to you, we believe it to
be somewhat customer specific and of limited value to our broader customer
base.  You might want to look at using one of the COM user exits / api's to
control the types of orders a particular customer number will allow.  
 

Due to the limited overall impact this enhancement request would have on our
customer base, and the size of our existing pool of approved requests, it
has been determined that this request will not be completed by the Support
organization within a reasonable time frame.  Subsequently, this request has
been closed and no further action will be taken.

 

Thank you.

 

Mark Nadasdy

Customer Support Manager

MAPICS, Inc.

mark.nadasdy@xxxxxxxxxx

678-319-8942