OK here we go again... Once an affiliate walks in your door, that person is just another vendor. The ultimate goal of an affiliate is to profit from you on the sale of the package, or service or etc., not on how you use the product by understanding your overall business needs. ( AN AFFILIATE WANTS TO CHARGE YOU SO YOU CAN TELL HIM YOUR BUSINESS NEEDS.) If you cannot get it to work after the affiliate leaves, ...bingo!!! more income on system education. IMAGINE IF AN AFFILIATE HAD TO GUARANTEE A FINANCIAL RETURN ON YOU PURCHASES OF EQUIPMENT AND SOFTWARE INWRITING .. say what????? For those of us who have been through GMD - back to IBM - to - MARCAM back to IBM now - to MAPICS, ...let us wake up!!!! Remember all the "hotlines" we all had, and then a new DB, or XA or Level ??? was released??? As soon as any new product took hold financially enough for IBM or the latest owner rights company, cut off old support, IBM left you hanging, I am not against affiliates, ( as I know none personally other that meetings), but they have come and gone through various IBM associated companies in the last 20 years, When dealing with a vendor: Rule number one: Detail ALL your requirements in writing on the PO Rule number two A contract for ALL above should be detailed Rule number three Do not pay the invoice until # 1 & # 2 are complete OK my MAPICS users, not MAPICS affiliates or MAPICS systems suppliers, ...let us go with this thread Also, Happy Holidays to all cultures and religions on this network,.