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Mike,
We have our backups scheduled between 3:00am and 3:30am - no conflict
there. All that happens is that the orders that are entered don't post to
the system until after backups complete - the unattached jobs go on hold.
And that's not an issue - none of my customers are open then (we are a B2B
business).
My staff requirements to support COM_Net is zero. It just runs. I reboot
the NT server running the web side of COM_Net every week when we IPL the
iSeries weekly (after system backups). BTW, COM_Net is down during system
backups (11:55pm Saturday night until Sunday morning when we IPL post
backup) - that hasn't been an issue for us until this week. I now have a
requirement to keep the system up during system backups - anyone else out
there doing that?
The catalog is maintained by our internal technical illustrator - the same
guy that does our printed parts books and such now does them to the web.
All I did was buy him Macromedia Flash and Dreamweaver - he now does the
catalogs and parts books on the web, then exports them to print files to be
printed. All that we did was change how he does his job. No additional
personnel were required. Incidentally, I also have him handling "Dealer
support" - he takes calls from new setups for dealers (we don't allow
customers to set themselves up - business rules as we are a strict B2B
producer). He also handles what little user training that is required -
mostly showing the dealers (customers) what they can do with COM_Net. It's
so intuitive that very little training is required - just explain the
shopping cart, and how to navigate.
Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
Somerset, PA
"Mike Bennett"
<mbennett@xxxxxxxx To: "MAPICS ERP System
Discussion" <mapics-l@xxxxxxxxxxxx>
om> cc:
Sent by: Subject: COM_Net2
mapics-l-bounces@m
idrange.com
09/08/2003 11:21
AM
Please respond to
MAPICS ERP System
Discussion
We are evaluating COM_Net2 with advanced catalog, CIE and the install pack.
Our requirements include Order entry for items using features and options.
How do any of you current users (assuming there are some)
handle the availability problem during backups.
I would appreciate all comments from any users of this package or
alternatives.
What were your times to implement and staff requirements.
For those that went with alternative solutions, what are your plans
to deal with Mapics updates that impact the functionality.
Thanks in advance.
Mike Bennett - Information Services Manager
Kimray Inc.
52 NW 42nd Street
Oklahoma City, OK 73118
405-525-6601
www.kimray.com
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