RE: RMA Processing

["Konrad Underkofler" <kdunderk@xxxxxxxxxxxxx>]

Dale,

We were a WcFields user and elected to start over and write our own
package. 
We found it very difficult and time consuming to enter warranty claims
not to mention support being depleted after a key defection in their
ranks.

Depending on your needs and ability to program I would either recommend
a custom solution or with deep pockets look at the MAPICS solution which
has become available. 
I do know that MAPICS looked at WcFields here and elected to go their
own way. 

Feel free to write me offline about any details if you like.

Regards

Konrad


-----Original Message-----
From: Walker, Dale [mailto:DWalker@xxxxxxxxxxxxxxxxxxxxx] 
Sent: Tuesday, August 26, 2003 4:33 PM
To: mapics-l@xxxxxxxxxxxx
Subject: RMA Processing


Our Technical Services Manager is in the process of implementing a new
process for warranty returns processing and I am wondering what systems
some of you are using to support your warranty claims processing
requirements? I am somewhat familiar with WC Fields but have no first
hand experience with it.  Are any of you using it?  Other solutions?
Purchased? Custom?

TIA

Dale.

 

 

 

 

 

 

Dale Walker

VP, Management Information Systems

Gross-Given Mfg. Co. / Automatic Products Intnl' 

St. Paul, MN

 

direct       651-290-4349

fax           651-224-5559

cell          651-270-4150

 

dwalker@xxxxxxxxxxxxxxxxxxxxx

www.automaticproducts.com <http://www.automaticproducts.com/> 

 

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