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Dale,

I also asked the same question five years ago when we purchased MAPICS (to
replace our home-grown, non-Y2K, running on obsolete equipement, software)
and were installing it. Almost every training class, almost every consultant
and implementor, would begin by saying, "In the older version, MAPICS did
this, but in this new version, MAPICS does that..." I finally asked our
affiliate if they ever sold to a new customer (like us) or only upgraded
their existing base? (BTW, they made at least TWO new sales in 1998, since
our sister company purchased MAPICS at the same time we did, also to replace
their home-grown system.)

FYI - Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International         fax:  636-479-3399
The Carondelet Division        www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070                      


-----Original Message-----
From: DaleGindlesperger@xxxxxxxxxxx [mailto:DaleGindlesperger@xxxxxxxxxxx] 
Sent: Friday, March 28, 2003 10:52 AM
To: MAPICS ERP System Discussion
Subject: Good question!



Paul,

You are probably correct, probably most of the people in this thread are
IT-types.  I am, although I also have a role in our company from an overall
business point in process improvement.  You do raise an excellent question
that I'd like to know myself.  How many new customers (as in not upgrading
from prior releases or adding new modules) has MAPICS sold to?  I rarely see
anything in the press about that, while I frequently read about new SAP, JD
Edwards, and other software ERP sales.  That always concerns me. For
example, our corporate lords and masters at Fleetwood Corporate acquired new
ERP solutions for two of their divisions, and in spite of the fact that our
division has been very successful using MAPICS, MAPICS wasn't even on their
list of solutions being considered.  (We run as an independant entity within
Fleetwood).  They actually selected two different packages, a different one
for each division.

I am concerned if the growth in MAPICS, Inc. as a company comes mainly from
sales to existing customers and acquisitions of new software companies (as
in FrontStep).  That doesn't bode well for the thousands of current
customers.  Of course, it appears that the ERP market is very cutthroat.  I
get a couple of calls every month (or week) wanting me to switch to a
Microsoft solution, or JDE, or PeopleSoft, and so on.

Dale @ Fleetwood



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Hello

I think the belief that the MAPICS XA solution is either good or not-so-good
depends on the nature of the business over which MAPICS XA is being
implemented (upgraded), the role of the assessor (Support or User), and the
perspective taken of MAPICS, either relative to other ERP solutions, or in
absolute terms from the person trying to work with it/ support it.

I haven't worked with other ERP solutions - but I've heard enough horror
stories to know they have their problems - just like MAPICS XA. I believe
that relatively, most ERP solutions are hard work to support. I think from
the absolute perspective that most Support people would agree that their job
is very frustrating - particularly when dealing with non-IT Users &
Directors who just do not comprehend the effort that goes into the IT
Support role.

In terms of whether to implement MAPICS XA or another (custom) package I
think the general advice is that you need good, on-site IT Support at the
implementation phase regardless of the solution chosen.

>From the reasons above I, probably like most people in this group, am
sometimes bewildered by the comments people make regarding the suitability
of the functionality of MAPICS to their business. I even wonder at times if
my Company is actually using the same MAPICS XA  as this group!

>From my own experience I have seen my Company 'sail close to the wind'
with
some of the software issues that have arisen in MAPICS XA. It is my belief
that these issues should not have happened and are unacceptable
(preventable?). However, we're still in business! Regarding the Internet
Help Site I have very rarely found the answer to some of the more 'burning
issue' type questions

I assume that most people in this group are IT Support and judge MAPICS XA
from that perspective - what about actual users, i.e Warehouse Managers,
Production Planners, Customer Services, etc?

On a final note, just how many new companies does MAPICS sell to, as opposed
to supplying enhancements to the existing customer base, and where is MAPICS
in the sales league of Mid-Range ERP Suppliers?

Cheers

Paul

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