RE: License Key Expiration Message & ROBOT replay

I'll join in with this choir, we know the song and agree 100%.
Mapics, are you there?

Mike Bennett - Information Services Manager
Kimray Inc. 
52 NW 42nd Street OKC,OK  USA 73118
405-525-6601 - 405-525-6165 fax
www.kimray.com
bible.crosswalk.com
www.lifechurch.tv




"Kandel, Ed" <EKandel@conedrive.textron.com>
Sent by: mapics-l-bounces@midrange.com
01/14/2003 07:48 AM
Please respond to MAPICS ERP System Discussion

 
        To:     "'MAPICS ERP System Discussion'" <mapics-l@midrange.com>
        cc: 
        Subject:        RE: License Key Expiration Message & ROBOT replay


We also have that issue once a year.  I agree with Steve, the message 
should
go to the system operator. Then it would not be so much of a interruption.

1) Many of the users all call for support. It's not their job to worry 
about
licensing. The System Operator should escalate as needed.
2) It disrupts the Robot Replay, since it expects a sequence of screens 
and
hangs up when a new one is introduced. 
3) It's a huge inconvenience --- we usually find out when our nightly
process "bomb's" out due to robot not handling the extra screens. 
4) We all should back-charge MAPICS for our costs, then they might be
sympathetic. 
5) All of these above problems and the license is NOT expired!

Bonnie, 
I would contact MAPICS and explain your costs and also indicate others 
have
had similar bad experience. (Time is cost) They should consider changing 
the
way this works and they should give you a temporary license as a temporary
work around.
Good luck!,
Ed Kandel


-----Original Message-----
From: sjones@hpproducts.net [mailto:sjones@hpproducts.net]
Sent: Tuesday, January 14, 2003 8:11 AM
To: MAPICS ERP System Discussion
Subject: Re: License Key Expiration Message & ROBOT replay



What we do is have two different Replay jobs.  One has that crazy screen 
on
it, the other does not.  Once we notice that the screen is back, we go &
change everything to use the Replay job with the screen it.  Is a big pain
in the ***, but that is the only thing we have found that works.

The other thing we have noticed is that it does not display that screen
when everyone signs on, just certain situations.  We think that it is the
first person signing on or something.  So being that it is not consistent
may present a problem with using the above solution for you.

We wish that MAPICS would just send a message to QSYSOPR notifying of the
license keys!!

Steve Jones



 

                      Bonnie_Lokenvitz@epc

                      molding.com                 To:
MAPICS-L@midrange.com

                      Sent by:                    cc:

                      mapics-l-bounces@mid        Fax to:

                      range.com                   Subject:  License Key
Expiration Message & ROBOT replay 
 

 

                      01/14/2003 07:08 AM

                      Please respond to

                      MAPICS ERP System

                      Discussion

 







This license key expiration message 60 days in advance of expiration and
counting is killing our
ROBOT replay jobs.  Does anyone have a solution?

We are trying to get the # of user licenses reduced since we have 2 fewer
divisions so
getting permanent keys at this time is not an option.

Thanks,
Bonnie Lokenvitz
Engineered Polymers


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