RE: License Key Expiration Message & ROBOT replay

I'll be happy to add my support to requesting this change. We don't use
ROBOT, so our biggest issue is the end users "freaking out" and calling us
when they get the message. They shouldn't be involved! (Although I suspect
it is MAPICS' way to get companies to pay their ILF on time - to keep their
end-users from knowing about it!)

While we're at it... We pay our ILF invoice on time, which is usually two to
three months before the license is due to expire, but MAPICS does NOT
automatically send the new licenses when they process the invoice - WE have
to remember to ask for them (usually when we start getting the message)!

MAPICS - please FIX this!!!! When the invoice is paid, the new keys should
be automatically sent to the designated contact person.

         -- Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International         fax:  636-479-3399
The Carondelet Division        www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070                      


-----Original Message-----
From: Kandel, Ed [mailto:EKandel@conedrive.textron.com] 
Sent: Tuesday, January 14, 2003 7:48 AM
To: 'MAPICS ERP System Discussion'
Subject: RE: License Key Expiration Message & ROBOT replay


We also have that issue once a year.  I agree with Steve, the message should
go to the system operator. Then it would not be so much of a interruption.

1) Many of the users all call for support. It's not their job to worry about
licensing. The System Operator should escalate as needed.
2) It disrupts the Robot Replay, since it expects a sequence of screens and
hangs up when a new one is introduced. 
3) It's a huge inconvenience --- we usually find out when our nightly
process "bomb's" out due to robot not handling the extra screens.  
4) We all should back-charge MAPICS for our costs, then they might be
sympathetic.  
5) All of these above problems and the license is NOT expired!

Bonnie, 
I would contact MAPICS and explain your costs and also indicate others have
had similar bad experience. (Time is cost) They should consider changing the
way this works and they should give you a temporary license as a temporary
work around. Good luck!, Ed Kandel


-----Original Message-----
From: sjones@hpproducts.net [mailto:sjones@hpproducts.net]
Sent: Tuesday, January 14, 2003 8:11 AM
To: MAPICS ERP System Discussion
Subject: Re: License Key Expiration Message & ROBOT replay



What we do is have two different Replay jobs.  One has that crazy screen on
it, the other does not.  Once we notice that the screen is back, we go &
change everything to use the Replay job with the screen it.  Is a big pain
in the ***, but that is the only thing we have found that works.

The other thing we have noticed is that it does not display that screen when
everyone signs on, just certain situations.  We think that it is the first
person signing on or something.  So being that it is not consistent may
present a problem with using the above solution for you.

We wish that MAPICS would just send a message to QSYSOPR notifying of the
license keys!!

Steve Jones



 

                      Bonnie_Lokenvitz@epc

                      molding.com                 To:
MAPICS-L@midrange.com

                      Sent by:                    cc:

                      mapics-l-bounces@mid        Fax to:

                      range.com                   Subject:  License Key
Expiration Message & ROBOT replay                                 
 

 

                      01/14/2003 07:08 AM

                      Please respond to

                      MAPICS ERP System

                      Discussion

 







This license key expiration message 60 days in advance of expiration and
counting is killing our ROBOT replay jobs.  Does anyone have a solution?

We are trying to get the # of user licenses reduced since we have 2 fewer
divisions so getting permanent keys at this time is not an option.

Thanks,
Bonnie Lokenvitz
Engineered Polymers


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