RE: A Note about MAPICS Enhancements -- MAPICS-L

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Greg,

The MAPICS enhancement process works this way.  When a customer requests a
change to the software, a form is sent requesting they document the
changes.  This allows the customer to state their requirements, not our
interpretation.  When the enhancement request is received by MAPICS, we
notify the customer that we have received the enhancement and will
evaluate it.  The enhancement is then evaluated by one of our senior
support reps.  If the requirement is something that has applicability to
most customers, we will approve the request pending resources and the
customer is notified.  If the requirement is too specific to the
individual customer's business need, we recommend the customer modify the
program or contact their affiliate.

Our programmer then sizes the approved requests.  All enhancement requests
are added to our database with the sizing estimate.  This database keeps
track of the customer making the original request and other customers
requesting the same enhancement.  Larger change requests are forwarded to
our development/marketing area for consideration in a future release.
Changes of a size that we may do in support are placed in a waiting
resources status.

Approximately every six months the support managers evaluate items in the
database in the waiting resources status.  Items with multiple requests
get a somewhat higher priority in being placed on the voting list.  We
must balance our total hours on the voting list, because our primary focus
must always be APAR corrections.  After the customers vote on the list, we
try to complete enhancements in the order of voting preference.  Our goal
however is to complete the entire voting list before the next voting
period.






Greg Wenzloff <GWenzloff@beckmfg.com>
Sent by: mapics-l-admin@midrange.com
12/13/2002 03:56 PM
Please respond to mapics-l


        To:     "'mapics-l@midrange.com'" <mapics-l@midrange.com>
        cc:
        Subject:        RE: A Note about MAPICS Enhancements


John,  Please explain how an enhancement request gets onto the survey.
What
is the mechanism to request an enhancement?  Greg

-----Original Message-----
From: John Navarre [mailto:John.Navarre@mapics.com]
Sent: Monday, December 09, 2002 2:55 PM
To: mapics-l@midrange.com
Subject: A Note about MAPICS Enhancements


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I wanted to ensure our customers are aware of the customer requested
enhancements
which are now available.   MAPICS has revitalized it's enhancement process
and over
the past 1 1/2 years has delivered over 70 green screen enhancements.  A
description, of the
enhancements, is in downloadable SH14371.  Some of these enhancements have
been a direct result
of the input received from some of the people attached in this
conversation stream.    All of these enhancements
are a direct request from MAPICS customers.

Last June, a survey was taken and our  customers prioritized the
enhancements which would
be most relevant  to their business.   Many are already complete and
available, we have a target completion date of
the end of December, for those  remaining.

 In January, another survey ballot will be made available, so we can begin
our next round of customer
requested, value added  enhancements.

I invite you to review SH14371 to see what enhancements are ready for you
today!
Just log on to http:// www.support.mapics.com and download SH14371.

Please also participate in our next survey in January.

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