Sorry, can't help you. Why? Because we turn off recent contacts. And
clear all recent contacts stored for each person. We do this because if I
send you an email with an invalid address for a coworker, or a customer
which several of you email, and this gets shared around (via 'reply to
all' and that genre), then all of you now have that invalid email address
in your recent contacts and our help desk gets calls wanting to know why
they can no longer email this person. (it keeps using the invalid address
in recent contacts instead of the valid one in either the corporate
address book or any entry in your static people in your individual
contacts)

Is it possible that this person had such an invalid email address in their
recent contacts and either they, or someone helping them, googled it and
saw the documentation on clearing recent contacts? Performed that action
but did not turn off collecting new recent contacts?


Rob Berendt

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