EISWebmaster2%LOTUS
                    @lotus.com                To:     rob@dekko.com
                    Sent by:                  cc:
                    Tracy_Enman@lotus.c       Fax to:
                    om                        Subject:     Re: 
https://query.lotus.com/eis/html/index.html


                    09/06/2001 02:07 PM








Hi -

We are currently implementing a solution to the issue that is preventing
you from completing the registration process.  If you send me your user
name and password, I can correct the problem in the interim through the
back end and you will be able to use the site prior to the implementation
of the fix.

We will notify you also as soon as the problem has been resolved.

Thank you for your patience and we apologize for any inconvenience.


Rob Berendt

==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.



                    rob@dekko.com
                    Sent by:                 To:     domino400@midrange.com
                    domino400-admin@mi       cc:
                    drange.com               Fax to:
                                             Subject:     
https://query.lotus.com/eis/html/index.html

                    09/06/2001 02:08
                    PM
                    Please respond to
                    domino400






Anyone having any luck using the Lotus Support web page the last few days
to report/track Lotus incidents?

Rob Berendt

==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.
----- Forwarded by Rob Berendt/DEKKO on 09/06/2001 02:05 PM -----

                    Rob Berendt
                                         To:     eiswebmaster@lotus.com
                    09/06/2001           cc:
                    02:05 PM             Fax to:
                                         Subject:
https://query.lotus.com/eis/html/index.html




I was trying to look up existing incidents and went to this page.  Upon
arriving at the site:
https://query.lotus.com/eis/html/index.html
I get a message that this site has moved and to click here.  I did.
This takes me to:
http://www.ibm.com/software/support
Then over in the top right is a yellow box for Contact Support.  I click on
Submit/track a problem.  This takes me to:
http://www-4.ibm.com/software/support/probsub.html
Then I click on Track submitted problems.  This takes me to:
http://www-120.ibm.com/software/servlet/supportgw?displayContracts
but first I get a login screen for my user id and password.  I tried the
user id and password that used to work to view my Lotus incidents.  This
failed.  I tried my IBM user id and password.  This too failed.  Both times
I was very careful with case and what not.
So then I tried Register Now.  This takes me to:
http://www-120.ibm.com/software/support/ecare/login?action=register&status=mysupport

I click on the Register button.  Fill out the worthless marketing
information, and click Continue.  Step 1 is complete.  Now Step 2.  I click
on the My Agreements.  I enter my 10 digit lotus support number.  It
doesn't like that.  Since I also have an IBM account I tried that.  That
failed also.  So then I tried my Lotus Passport Advantage User name.  That
failed.  So I tried my Passport Advantage Id.  That failed also.

Robert Berendt, CCP
...




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