Anyone having any luck using the Lotus Support web page the last few days to report/track Lotus incidents? Rob Berendt ================== A smart person learns from their mistakes, but a wise person learns from OTHER peoples mistakes. ----- Forwarded by Rob Berendt/DEKKO on 09/06/2001 02:05 PM ----- Rob Berendt To: email@example.com 09/06/2001 cc: 02:05 PM Fax to: Subject: https://query.lotus.com/eis/html/index.html I was trying to look up existing incidents and went to this page. Upon arriving at the site: https://query.lotus.com/eis/html/index.html I get a message that this site has moved and to click here. I did. This takes me to: http://www.ibm.com/software/support Then over in the top right is a yellow box for Contact Support. I click on Submit/track a problem. This takes me to: http://www-4.ibm.com/software/support/probsub.html Then I click on Track submitted problems. This takes me to: http://www-120.ibm.com/software/servlet/supportgw?displayContracts but first I get a login screen for my user id and password. I tried the user id and password that used to work to view my Lotus incidents. This failed. I tried my IBM user id and password. This too failed. Both times I was very careful with case and what not. So then I tried Register Now. This takes me to: http://www-120.ibm.com/software/support/ecare/login?action=register&status=mysupport I click on the Register button. Fill out the worthless marketing information, and click Continue. Step 1 is complete. Now Step 2. I click on the My Agreements. I enter my 10 digit lotus support number. It doesn't like that. Since I also have an IBM account I tried that. That failed also. So then I tried my Lotus Passport Advantage User name. That failed. So I tried my Passport Advantage Id. That failed also. Robert Berendt, CCP ...
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