Anyone having any luck using the Lotus Support web page the last few days
to report/track Lotus incidents?

Rob Berendt

==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.
----- Forwarded by Rob Berendt/DEKKO on 09/06/2001 02:05 PM -----

                    Rob Berendt
                                         To:     eiswebmaster@lotus.com
                    09/06/2001           cc:
                    02:05 PM             Fax to:
                                         Subject:     
https://query.lotus.com/eis/html/index.html




I was trying to look up existing incidents and went to this page.  Upon
arriving at the site:
https://query.lotus.com/eis/html/index.html
I get a message that this site has moved and to click here.  I did.
This takes me to:
http://www.ibm.com/software/support
Then over in the top right is a yellow box for Contact Support.  I click on
Submit/track a problem.  This takes me to:
http://www-4.ibm.com/software/support/probsub.html
Then I click on Track submitted problems.  This takes me to:
http://www-120.ibm.com/software/servlet/supportgw?displayContracts
but first I get a login screen for my user id and password.  I tried the
user id and password that used to work to view my Lotus incidents.  This
failed.  I tried my IBM user id and password.  This too failed.  Both times
I was very careful with case and what not.
So then I tried Register Now.  This takes me to:
http://www-120.ibm.com/software/support/ecare/login?action=register&status=mysupport
I click on the Register button.  Fill out the worthless marketing
information, and click Continue.  Step 1 is complete.  Now Step 2.  I click
on the My Agreements.  I enter my 10 digit lotus support number.  It
doesn't like that.  Since I also have an IBM account I tried that.  That
failed also.  So then I tried my Lotus Passport Advantage User name.  That
failed.  So I tried my Passport Advantage Id.  That failed also.

Robert Berendt, CCP
...






As an Amazon Associate we earn from qualifying purchases.

This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2022 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.