Yea, I already found that out. I have an issue open with them. What scared
me was that they told me that they would have there AS/400 GUY (singular)
call me. Only one guy? I guess I'm used to the army of excellent support
people that IBM provides.



Mark Walter
Sr. Programmer/Analyst
Hanover Wire Cloth a div of CCX, Inc.
mwalter@hanoverwire.com
http://www.hanoverwire.com
717.637.3795 Ext.3040


                                                                                
                                   
                    rob@dekko.com                                               
                                   
                    Sent by:                  To:     DOMINO400@midrange.com    
                                   
                    owner-domino400@mi        cc:                               
                                   
                    drange.com                Subject:     Re: Scan Mail        
                                   
                                                                                
                                   
                                                                                
                                   
                    05/18/01 10:03 AM                                           
                                   
                    Please respond to                                           
                                   
                    DOMINO400                                                   
                                   
                                                                                
                                   
                                                                                
                                   





Do not call scan microtech directly for an AS/400 problem - it could take
several lifetimes to get a call back.  They have their 400 number well
hidden on their web page.  They move it constantly.  They've subcontracted
out their 400 work.  Call them instead.





 For North American customers:
 Phone support: (800) 300-1558
 Email support: scanmail@csihome.com






Rob Berendt

==================
Remember the Cole!



                    MWalter@hanoverwir

                    e.com                     To:
DOMINO400@midrange.com
                    Sent by:                  cc:

                    owner-domino400@mi        Subject:     Re: Scan Mail

                    drange.com



                    05/18/01 08:38 AM

                    Please respond to

                    DOMINO400








Rob,

OK. Our directory structure is what it is. I renamed the patter file from
lpt$vpn.889 to lptvpn.889. The file is in the /lotus/domino/server_name
directory on the IFS.
 I stopped the Domino server and restarted it. I did a tell quit to the
TMMSCAN and REPSCAN tasks. Still, no scanning and the message that there is
a problem with the scanner.
ScanMicro's tech support has not gotten back to me as of yet. I'll be sure
post their recommendations, if it works, on the list as to help anyone
else.

Thanks so much for your help,

Mark



Mark Walter
Sr. Programmer/Analyst
Hanover Wire Cloth a div of CCX, Inc.
mwalter@hanoverwire.com
http://www.hanoverwire.com
717.637.3795 Ext.3040

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