Re: How to open an APAR

[Jon.Paris@xxxxxx]

Violaine - I should have known this was too good to be true.

I looked at the site and found this little message "Please select your
country for the Problem Reporting Facility.   If your country is not
listed, Problem Reporting has not been enabled in your area."  Guess which
well known North American country is not on the list?  Hint - it's the home
of Code/400!

In fact only the USA, Netherlands and Australia are supported this way.
The rest of us apparently don't have problems <grin>.  So, I'm afraid I
won't be reporting the Code/400 problem I mentioned earlier as I am not
going to waste half a day plus with IBM Canada's support line the way I did
last time I called them.






batthish@ca.ibm.com@midrange.com on 03/05/2001 11:17:04 AM

Please respond to CODE400-L@midrange.com

Sent by:  owner-code400-l@midrange.com


To:   "CODE400-L@midrange.com" <CODE400-L@midrange.com>
cc:

Subject:  How to open an APAR

<snip>

Alternatively,
Customers may submit defect problem via the Internet, no contract is
required.
The AS400 Customer uses the as400service.ibm.com website Problem Reporting
to report a defect.  The PMR comes into the NETCMC queue, which is
monitored by the AS400 Internet Support Facility,
entitlement checking will be done, then routed to the appropriate technical
queue.
- If the customer has a contract, it will be selected.
- If the customer does not have a contract, Unentitled Support Line will be
selected.

Alternatively,
PROBLEMS SUBMITTED VIA FAX
Customers may submit problems via FAX to 1-800-288-9584.  All incoming
FAXes will be reviewed by Call Services Center (CSC) personnel to determine
if the FAX is for a PTF request or a new or existing problem.
The CSC will do entitlement checking, FAX back an acknowledgment, create a
call record if appropriate and queue the call to the proper Rochester or
non-Rochester location, using a call routing tool.+---

<snip>


+---
| This is the CODE/400 Mailing List!
| To submit a new message, send your mail to CODE400-L@midrange.com.
| To subscribe to this list send email to CODE400-L-SUB@midrange.com.
| To unsubscribe from this list send email to CODE400-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: larry@paque.net
+---