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>> My understanding is that it should just be a 1-800 call away but I realize that life is seldom that simple. Mike - I'll repeat some information I passed on to John and Edmund some time ago - please don't take this as a personal affront - you are doing a fabulous job here. <soapbox> The first problem is finding someone to accept that such a product exists! The last a customer of mine tried it (admittedly some 9 months or so ago) they could not get IBM to admit to the existence of Code/400 for the longest time. When you do get someone to admit that it is an IBM product, they want you to reboot, re-install (like you haven't done it 5 times already) and when that doesn't fix the problem it then becomes apparent that they have never used the product and have no idea where to go next. I know there are a couple of knowledgeable support line people but the last one I knew who understood the product left. Oh and money! I forgot that. If you don't have a support contract - we don't - they start the meter the minute you call in (and the rate is pretty horrific). It is up to _you_ to prove that it is a bug in the software - and even when you do it can take them months and many more phone calls to get them to wipe it off your bill. I will make the same offer to you that I made to John some time back - e-mail me and I will send you my customer number - you can then report the problems I sent you the other day and even use my name if you wish. Perhaps after you have done that you'll understand why people would prefer to report problems through forums such as this rather than through "official" channels. There is a place for "formal" support - but for these kind of problems there is no substitute for being able to communicate with the developer. The problem is that IBM's "bean counting" system for problem reporting has to change. Users shouldn't be penalized because your internal systems have not yet acknowledge the use of the internet as a vehicle for problem reporting. </soapbox> +--- | This is the CODE/400 Mailing List! | To submit a new message, send your mail to CODE400-L@midrange.com. | To subscribe to this list send email to CODE400-L-SUB@midrange.com. | To unsubscribe from this list send email to CODE400-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: larry@paque.net +---
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