Dear User Community,

 

Since the implementation of 8.2.1 some 9 months ago, we have experienced an
ongoing, monthly problem in Debtors, resulting in an imbalance between our
Statements and the Age Analysis.

 

It appears that when opening closed 'Debtors Items' via a negative payment
or generally when processing a negative payment the remaining amount on the
RAR is not updated correctly.

 

I have not been able to replicate the problem, but can clearly see the
problem in the RAR file.

 

Attached excerpt of RAR file with problems.

 

If anyone has had a similar problem, or can offer any suggestions, it would
be much appreciated.

 

 

 

Kind regards,

Kathy Hart

ROI Technologies

Office tel. (011) 476-8817

Office fax. (011) 476-7370

Cell no. 082 856 5543

 


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