Pick Slip Release (ORD550) not available; Pick Slips are Printing

Hi all,

I have an issue where a company has recently switched from Post Ship
Billing to Entering and picking the orders etc etc.  Each morning they
complain to me that they can not get into Pick Slip Release as a message
states "Pick Slip Release (ORD550) not available; Pick Slips are Printing".
They are currently on an old 4.05 version of BPCS.

I checked the job queues and job logs and nothing seems to be stuck and
nothing seems to have fallen over - no jobs running.

Does anyone have any idea why the users would be getting this error message
when attempting to run this option.  The users tell me that when they get
the message they will go to another session and select the option and it
will work - but the next time they go to that session they get the message
again.  Any suggestions???

Even if you could tell me how to unlock the entries that would be great.

There is no source or query tools on their AS/400 so things are a little
limited (thank goodness for DFU).

Note:  They use a product called NewLook (GUI screen) that sits over the
top of BPCS



Regards,


Kylea White
Technical Consultant
KAZ Technology Services
Switch: +61 8 6212 0100
Fax:      +61 8 6212 0101
Email     kylea.white@xxxxxxxxxxxxx
Web      www.focalsystems.com.au

A KAZ Technology Services Company - visit our website at
http://www.kaz-group.com