Replacement for ORD700/ORD500

News Release

NEXGEN RELEASES EFFICIENT REPLACEMENT FOR ORD700/ORD500

Naperville, IL -- March 17, 2003.   Over half of all customer service
problems are the result of errors introduced during order creation.
One-size-fits-all-ERP has spawned unwieldy and over-engineered systems.  No
wonder most customer service professionals blame green screen clutter,
inefficient layout, and awkward screen flow encountered during order entry
as the real culprit.  Nexgen has solved this problem with a highly
configurable browser-based order entry solution that replaces BPCS(R)
ORD700/ORD500.

An Elegant Solution to a Universal Problem

"Most ERP vendors' code suffers from the same problem - modification after
change after enhancement to support new business requirements for an
industry segment that may have nothing to do with your business," said
Roger Jarman, Nexgen Product Manager.  "NexgenCSR(TM) was developed as part
of the NexgenCommerce(TM) product suite to simplify the ordering process.
Because it's configurable, the result is an optimized interface tailored to
meet a customer's particular needs.  Not a watered-down version of BPCS,
but a comprehensive solution that is easy to acquire, easy to install, easy
to support, and easy to use."

Other options that address this problem are nothing more than
screen-scrapers that do little or nothing to simplify and improve a
customer's business process.  "Instead, we have focused our attention
specifically on streamlining the CSR's job," said Jarman.  Limiting the
number of entry fields allows for more accurate information and less chance
for human error.  Flexible, configurable screen navigation leads to less
confusion when moving between different screens and different programs.
Jarman concluded, "Now orders can be entered more quickly, efficiently and
with less error."

"For our business, the standard order flow in base BPCS is extremely
awkward," said Wayne Bruning, Vice President of Information Technology at
The Lucks Company of Seattle, WA, and a NexgenCSR customer.  "I was
particularly interested in an interface that allowed us to minimize the
steps required to place an order and to eliminate those steps that were
unnecessary.  With NexgenCSR, I found a cost-effective solution with
excellent response time and an intuitive interface that has made our CSR's
more efficient."  Currently implementing integrated credit card processing,
Bruning goes on to say, "Any customer that has some significant credit card
volume will want to do this...it will make a huge difference in their
life."

Jarman further states, "Providing your customer service representatives
with a tool that allows them to be more efficient and effective can provide
rapid payback.  By speeding up the ordering process, CSR's can now spend
more time on customer satisfaction, which in turn, can lead to more sales."

"Working with Nexgen has been a really nice experience," concluded Bruning.

About NexgenCommerce

NexgenCommerce is an extensive web-based transaction platform featuring
immediate order placement and real-time visibility into the ERP system.
The product provides key ERP functionality through the web including:
pricing, inventory availability, credit checking, order status, customer
and ship-to maintenance, and much more.  NexgenCommerce also incorporates
key web features such as a search engine, custom catalog, user
registration, credit card processing, shipment tracking, multi-lingual
support, and customer email notification.

NexgenCommerce lowers the total cost of a project by eliminating the
programming normally required to develop a web portal capable of
transacting enterprise data.  With NexgenCSR, most companies can have a
fully functional online customer service and order entry capability running
in a few weeks.

In addition to essential web-based customer service features, the
NexgenCommerce architecture provides a solid foundation for emerging
e-business requirements like collaboration and web services.  Nexgen also
provides wireless and detached mode support for Palm and Pocket PC-based
devices.

About Nexgen

Nexgen Software Technologies, Inc. is the world's largest independent BPCS
and PRMS consulting company.  Since 1990, Nexgen has helped companies
realize the full value and potential of their ERP systems.  Nexgen,
headquartered in Naperville, Illinois, provides business consulting
services and complementary products (through Nexgen Products, Inc.) to
users of several packages on the IBM(R) iSeries(TM) (AS/400(TM)) platform:
BPCS(R) and PRMS(TM) from SSA Global Technologies(TM), and
WorldSoftware(TM) and OneWorld(R) from J.D. Edwards.  The company also
develops and markets NexgenCommerce(TM), a suite of e-business applications
that seamlessly integrate with BPCS, PRMS, WorldSoftware, and also with
XA(TM) from MAPICS(TM).  Information is available at +1 (630) 300-6000 or
on the web at www.nexgencommerce.com.

NexgenCommerce provides complete web portal access to popular iSeries
(AS/400) enterprise software packages including BPCS(R), PRMS(TM),
MAPICS(TM) and J.D. Edwards WorldSoftware(TM).

NexgenCSR and NexgenCommerce are trademarks of Nexgen Products, Inc.  All
other trademarks are the property of their respective owners.

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Contact Information:
Sales
Nexgen Software Technologies, Inc.
Phone: +1 630 300-6000
johnson@xxxxxxxxxxxxxxxxxx