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While it's tempting to use a solution that sweeps the problem under the
carpet by toying with the data, BPCS provides the functionality necessary to
cleanly correct the problem and document every step so an auditor can
properly recreate and understand the rationale for each choice.
1. Invoice the incorrectly shipped order. Don't send the invoice to the
customer.
2. Create an RMA against the order. Use order header notes to document what
happened.
3. Receive the items against the RMA to correct inventory.
4. Issue a credit order against the RMA. Don't send it to the customer.
5. Recreate the order if needed by copying the original. If necessary, notify
your customer of the new S.O. #.
This will give you a good paper trail in both the order entry and inventory
subsystems as well as on the GL for the associated inventory and AR
transactions.
Best Wishes,
George Sagen, CPIM
Do Group, Inc.
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