• Subject: Re: A/P invoice generates check but no accounting entries
  • From: GeoMSagen@xxxxxxx
  • Date: Fri, 27 Apr 2001 17:31:27 EDT

First I'd look for setup errors, then see how the users handle errors.

Lookup the reason code used on the entries.

Go to Event Determination (Chain Icon in CEA) and view the list of events.
Select ACP500. Lookup the reason code used on AP entry and look at the event
selected. Verify that "Bypass Journal" was not selected.

If there is an entry, check for corruption. Look at the name of the Event
then go to Events (Camera Icon) and make sure that an event with that name
exists. Look at the models used in the event. Go the Model Maintenance and
verify that the models referenced in the event exist.

Also check the event and see if "Allow Journals in Error" is selected. If it
is, ask your AP clerks, or whoever reviews the jounals in Event Maintenance,
what they do when they find a journal in error. Do they delete it? You can
check the GHH and GLH files for "soft deleted" records by looking at the HHID
and LHID fields for the values "HZ" and "LZ" respectively. That usually
indicates a user deleting unposted journals.

After exhausting every possible approach, wasting hours, and experiencing
unspeakable frustration, check OGS for reported bugs.


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